Shipping policy
SHIPPING POLICY
All orders are processed and shipped by South Shore Iron. By placing an order, you agree to the terms below.
SHIPPING RATES
Customers are responsible for shipping costs unless free shipping is offered as part of a promotion or qualifies under our free shipping threshold.
Shipping rates are calculated at checkout based on your location and selected shipping method.
FREE SHIPPING
We offer free shipping on all orders over $70 (before taxes and discounts).
This offer is automatically applied at checkout when eligible.
LOCAL PICKUP
Local pickup is available at:
South Shore Iron
208 East Main Street
Patchogue, NY 11772
You will receive an email notification when your order is ready for pickup. Please do not arrive until you receive confirmation.
PROCESSING TIME
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods, drops, or promotions, processing times may be extended.
SHIPPING TIMES
Delivery times vary depending on your location and carrier. Estimated delivery times are provided at checkout but are not guaranteed.
Once your order has shipped, you will receive a tracking number via email.
LOST OR DELAYED PACKAGES
South Shore Iron is not responsible for delays caused by carriers, weather, or other factors outside our control.
If your package is marked as delivered but not received, contact the carrier directly. We will assist where possible but cannot guarantee replacements or refunds for lost packages.
INCORRECT SHIPPING INFORMATION
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses. Additional fees may apply to resend packages.
DAMAGED ITEMS
If your item arrives damaged, contact us within 48 hours at ssishopadmin@gmail.com with your order number and photos.
CONTACT
For any shipping-related questions, contact us at ssishopadmin@gmail.com.