Refund policy

REFUND POLICY

Last updated: April 16, 2026

At SSI Supply Co., all sales are final. Please review the policy below before placing your order.

ALL SALES FINAL

We do not offer refunds. Approved returns may be eligible for exchange or store credit only, in accordance with the conditions listed below.

RETURN WINDOW

You have 30 days from the date of delivery to request an approved return or exchange.

ELIGIBILITY

To be considered for an exchange or store credit, the item must:

  • Be unworn and unused
  • Be in the same condition it was received
  • Include original tags and packaging
  • Be accompanied by proof of purchase

NON-RETURNABLE ITEMS

The following items are not eligible for return, refund, exchange, or store credit:

  • Sale items
  • Limited drops
  • Gift cards
  • Custom or made-to-order items
  • Any item showing signs of wear, washing, or use

EXCHANGES

We offer exchanges for sizing issues if inventory is available. If the requested size is out of stock, store credit may be offered at our discretion.

To request an exchange, contact us with your order number and reason for the request.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at ssishopadmin@gmail.com with your order number and clear photos of the issue.

We will review the issue and work to make it right where appropriate.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Returns sent back without prior approval will not be accepted.

RETURN ADDRESS

South Shore Iron
208 East Main Street
Patchogue, New York 11772

CONTACT

For return, exchange, or policy questions, contact:

SSI Supply Co.
ssishopadmin@gmail.com