FAQ
Everything you need to know before you order.
Shipping & Pickup
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary based on your location and carrier. You will receive tracking information once your order ships.
Do you offer free shipping?
Yes. Free shipping is automatically applied on orders over $70 before taxes and discounts.
Do you offer local pickup?
Yes. Local pickup is available at South Shore Iron, 208 East Main Street, Patchogue, NY 11772. You will receive an email when your order is ready for pickup.
Who pays for shipping?
Customers are responsible for shipping costs unless free shipping is included as part of a promotion or the order qualifies for free shipping over $70.
Returns & Exchanges
What is your return policy?
All sales are final. We do not offer refunds. Approved returns may be eligible for exchange or store credit only.
Can I exchange for a different size?
Yes. Size exchanges are available if inventory allows. Contact us with your order number to request an exchange.
What items are non-returnable?
Sale items, limited drops, gift cards, custom items, and any item that has been worn, washed, or used are not eligible for return.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at ssishopadmin@gmail.com with your order number and photos of the issue so we can make it right.
Orders
Can I change my order after placing it?
Orders cannot be guaranteed to be changed once placed. Contact us immediately and we will do our best to help before the order ships.
What if my package is delayed or lost?
Once your package has shipped, delivery is handled by the carrier. If tracking shows delivered but you have not received it, contact the carrier first. We will assist where possible.
What if I entered the wrong shipping address?
Customers are responsible for entering the correct shipping information at checkout. If an order is sent to the wrong address provided by the customer, additional shipping fees may apply to resend it.
Contact
How do I contact you?
You can reach us at ssishopadmin@gmail.com or call (631) 730-8820.
Where are you located?
South Shore Iron
208 East Main Street
Patchogue, NY 11772
What are your business hours?
Monday – Friday: 9AM – 5pm
Saturday: Closed
Sunday: Closed